Frequently asked questions

Sizing, fabric care, payments, and delivery across Pakistan.

Urban Loom help centre

What size chart do you use for pret?

Our pret is graded S–XL on Pakistani bust and length measurements. Each product lists shirt length and trouser waist — compare to a well-fitting outfit at home, not international denim sizes.

How do I choose abaya length?

Abayas are designed for heights 5'4"–5'8". Check the size chart shoulder-to-hem measurement. Size up for thicker inner layers or platform khussas.

Is lawn sold stitched or unstitched?

Lawn is sold as unstitched 3-piece (shirt, trouser, dupatta fabric). Pret lawn 2-piece sets are marked separately and ship ready-to-wear.

Do you offer cash on delivery?

Yes — COD is available nationwide via TCS, Leopards, and Call Courier. Pay when your parcel arrives.

Can I pay with JazzCash or Easypaisa?

Yes — select JazzCash or Easypaisa at checkout for prepaid orders. Transfer details and your order number appear on the confirmation page.

How long is shipping to Karachi, Lahore, and Islamabad?

Karachi & Lahore: 1–2 business days standard. Islamabad: 2–3 days. Express shipping trims one day where courier routes allow.

What is your exchange policy for pret?

Unworn stitched pret and abayas with tags may be exchanged within 7 days. Lawn is final sale once cut — see returns policy.

How should I wash embroidered festive suits?

Dry-clean heavily embroidered pieces. Light pret embroidery can be hand-washed cold inside-out — never wring sequin panels.

Do prices include tax?

All prices are in PKR and include applicable sales tax — the checkout total is what you pay on COD.

Can I order dupatta only?

Yes — browse the dupatta collection. Dupattas ship folded in tissue; steam lightly before draping.

Do you ship to Gilgit, Peshawar, and Quetta?

Yes — we courier nationwide. Remote areas may take 4–6 business days; tracking SMS is sent on dispatch.

How do I use the LOOM10 discount code?

Enter LOOM10 at checkout for 10% off eligible full-price items — one code per order, not combinable with other promotions.

FAQ · Urban Loom